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Serving From Austin TX to Phoenix, AZ
254-249-6894
Trustworthy Cleaning Service Trustworthy Cleaning Service

FAQs

Frequently Asked Questions

We’re thrilled to have you here and appreciate you taking the time to learn more about Trustworthy Cleaning Service. We understand you might have some questions about our cleaning services, and we’re here to provide you with the answers you need.

This page is a testament to our commitment to transparency and open communication. We believe in building trust with our valued customers, and that starts with providing clear and concise information.

If you can’t find what you’re looking for on this page, please don’t hesitate to reach out to us. We’re always happy to help in any way we can.

To schedule service, call (254) 249-6894 today.

  • General Questions

    • Will I have the same cleaning team each time?

      We know how important it is to have a team you know and trust caring for your home. That’s why we do our best to assign a consistent team to each of our valued customers. Think of it as your own cleaning dream team!

      Of course, sometimes, things like vacations or unexpected days off pop up. But don’t worry! We’ve got that covered, too. We create a detailed Client Profile just for you. That way, any of our cleaning professionals can step in and provide the same exceptional service you’ve come to expect.

    • What forms of payment do you accept?
      For your convenience, we accept cash and all major credit cards.
    • What happens if I need to reschedule or cancel my cleaning appointment?

      We understand that life can throw unexpected curveballs your way, and sometimes plans need to change. We kindly request that you give us a heads-up at least 48 hours before your scheduled cleaning if you need to reschedule or cancel.

      If a late cancellation or rescheduling (within 48 hours of your appointment), a $40 fee may apply. We appreciate your understanding and cooperation!

    • What if I’m not completely satisfied with my cleaning? Do you provide a warranty?

      Your happiness is our priority! We want you to be thrilled with our service. If something doesn’t seem quite right, please don’t hesitate to let us know on the same day as your cleaning. We’ll be happy to send our amazing team back out as soon as possible to take another look and make things right.

      Your feedback is invaluable to us, even if a re-clean isn’t needed. It helps us learn and grow so we can continue to provide the exceptional service you deserve.

    • Do I have to be at home for your visits?
      We want you to feel completely comfortable and in control. Whether you prefer to be home during the cleaning or have us work while you enjoy some time for yourself, it’s entirely up to you!
    • Do you visit on the same day of the week?

      We know your time is precious, so we’ll work closely with you to find a regular cleaning day that fits your schedule. Our teams typically arrive between 8:30 AM and 5:30 PM.

      While we can’t always guarantee an exact arrival time due to the nature of our work and occasional schedule adjustments, we’ll always do our best to accommodate your preferences.

    • What about pets?

      Our goal is to keep your pets happy and safe while we work our cleaning magic. We’re happy to accommodate your preferences, whether that means isolating your pets in a cozy and secure space or simply letting them roam free during our visit.

    • Will you remind me before my visit?
      We understand that life can get busy, and it’s easy to forget appointments. To help keep your cleaning schedule on track, we’re happy to send you a friendly reminder before each visit. Whether it’s a quick email or a convenient text message, we’ll make sure you’re always in the loop.
    • Do I need to sign a contract?

      We believe in building relationships based on trust and transparency. That’s why we don’t need any contracts for our services. You should feel empowered to choose Trustworthy Cleaning Service because you love our work, not because a legal document binds you.

      We’re confident that you’ll be delighted with our consistent quality and exceptional customer care. And if, for any reason, you decide we’re not the right fit, you’re free to discontinue our services at any time, no questions asked.

    • What if we decide to go on vacation?

      Just let us know at least a week before you leave, and we’ll happily pause your regular cleaning schedule while you’re away. We want you to relax and recharge without worrying about anything back home.

      And if you’d like us to keep an eye on things while you’re gone, we’re more than happy to help! We can collect your mail, alternate the lights, and even water your plants–anything to give your home that lived-in look and provide you with extra peace of mind.

    • What if we want more visits, particularly around the end of the year holidays?

      We understand that the holiday season can be a whirlwind of activity, with guests, gatherings, and celebrations galore. If you’d like to add more cleaning visits to your schedule during this busy time, we’ll do our best to make it happen!

      Our dedicated team is always ready to lend a helping hand, but please keep in mind that the holidays are a busy time for everyone. The sooner you let us know your needs, the better we can plan and accommodate your request.

    • What if one of our routine visits falls on a holiday?

      Not to worry! We’re always mindful of holidays and how they might affect your cleaning schedule. If your regular cleaning day happens to fall on a holiday, we’ll be in touch well in advance to find a convenient alternative date that works for both of us.

      You can relax and enjoy the festivities knowing that we’ve got your cleaning needs covered.

    • Who supplies the cleaning products?

      We’ve got that covered! We arrive with all the eco-friendly cleaning supplies needed to make your home shine. It’s all part of our commitment to providing convenient and hassle-free service.

      Of course, if you have specific cleaning products that you absolutely love, we’re happy to use those instead. Your preferences are our priority, and we’re always willing to go the extra mile to deliver your complete satisfaction.

    • What if I wish to reschedule or cancel my regular cleaning for an upcoming week?

      If you need to reschedule your regular cleaning for an upcoming week, just let us know as soon as possible, and we’ll do our best to accommodate your request.

      We’ll check our schedule and try to find an alternative time that week that works for both of us. If we can’t find a suitable slot, we’ll skip that particular visit, and your next cleaning will occur as scheduled.

      Please keep in mind that after a missed visit, we may need to add a little extra time to our next cleaning to get your home back to its sparkling best. This helps us provide the highest level of service, even if your schedule requires a bit of flexibility.

      And if you need to cancel a particular cleaning altogether, we kindly ask for at least 24 hours’ notice. This allows us to adjust our schedule and continue providing exceptional service to all our valued customers.

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